Maximum Performance Training Workshops
Managing Conflict
Conflict pervades our daily lives. As if we weren't busy enough, recent surveys show that managers and employees spend about 20% of their time attempting to resolve conflicts within an organization. And that's only the beginning.
Today, with the emphasis on quality management techniques, empowerment and self-directed work teams, managers and employees alike are being increasingly called upon to interact with a broad spectrum of people - not only supervisors and work team members, but customers, suppliers, and co-workers from different departments and divisions of their organizations. Clearly, managing and resolving conflicts, short and long term, is critical if we are to meet the new quality of standards of today and the future.
Managing Conflict is a one-day workshop that explores the five basic "positions" we can choose in a conflict situation, and demonstrates how the choices we make critically impact outcomes, positively as well as negatively.
What you'll learn
- Identification and analysis of a "Real-Life" conflict
- Definition of conflict
- Conflict impact -- negative and destructive versus positive and constructive
- Three fundamental forms of conflict
- Types of team conflict
- A managing conflict exercise
- Uncover your conflict handling style using the Thomas Kilmann Conflict Mode Instrument
- The process of conflict
- Conflict handling behavior modes
- Five conflict handling positions
- How to identify conflict positions
- Six steps to successful conflict collaboration
- And much more...
Benefits
- Better utilization of time and energy in the workplace
- Improved working relationships
- Increased effectiveness and job efficiency
- Improved teamwork
- Improved morale and motivation
- Increased customer satisfaction
"Many a dispute could have been deflated into a single paragraph if the disputants had dared to define their terms." --Aristotle