Maximum Performance Training Workshops
Relational Communications
In this workshop you will learn basic and advanced methods to improve communication for Sales Professionals and Customer Contact Personnel.
The importance of effective communication skills are currently underestimated within the workplace and have been overlooked as an essential tool for customer contact personnel as well as sales professionals.
A growing abundance of research on communication supports the influence that advanced communication skills have on both internal and external professional relationships
There is concrete support for the direct effect that the communication process has on customer satisfaction and sales success. This information, combined with the longstanding knowledge for the importance of relationships among sales professionals or customer contact personnel and their clients, introduces the value of relational communications.
Colleen Keenan, a senior consultant for Maximum Performance Group, has developed a one-day workshop that combines a strong body of knowledge and research on relational communications with applicable communication techniques.
What you'll learn
- Assess current behavior and communication skills
- Increase awareness of the behavior and communication skills of others
- Increase overall communication effectiveness
- Promote listening and empathy skills
- Increase assertiveness skills
- Reduce internal conflict especially among non-hierarchical work cultures
- Learn to utilize communication as a tool for sales success
- Utilize communication as an element of persuasion
- Utilize effective dialogue to promote rapport and enhance relations
- And much more...
Benefits
- Improved customer relationships leading to higher levels of satisfaction
- Increased sales and profitability
- Increased effectiveness and job efficiency
- Improved teamwork
- Improved morale and motivation
Applying these skills will produce significant benefits for the entire organization!